Docs. Frequently Asked Questions

A list of our most frequently asked questions. Have a question not here? Email support at support@sendicate.net

Subscribers

How do I import subscribers?

Go to Manage, then Subscribers, and click the list you would like to add subscribers to. Then click “add subscribers” from the sidebar. Alternatively click “Create New List” from the main subscribers page to create a new list and add subscribers from the following page.

How do I delete a list?

Go to Manage, then Subscribers, and click the list you would like to delete. Then click “edit list details” in the right sidebar, then “delete this list”.

When someone unsubscribes do I need to remove them from the list?

Sendicate handles unsubscribes automatically and the subscriber is removed from the list and added to the restricted email list. They won’t be emailed again unless they resubscribe themselves through a subscribe form.

What happens if I import a subscriber that has already unsubscribed?

We don’t import them again.

Sign Up Forms

How do I create a sign up form?

Go to Manage, then Subscribers, and click the list you would like to manage the subscribe form for. Then click “customize sign up form” in the right sidebar. For configuration and customization options see our sign up forms help page.

Design

How do I add my logo to emails?

Go to Manage, then Account and add your logo to the Sender Details section. The logo will appear as a header in the email, as well as on the subscribe and unsubscribe pages.

Billing

What happens if my subscribers increase or decrease beyond my current plan?

You will automatically be upgraded or downgraded.

How will I be billed if my plan changes mid-month?

If you changes plans your rate will be updated on the next billing cycle. Upgrades are prorated and downgrades start next month.